■Return and Exchange Procedure

Step 1:

Please log in to the order messaging system to inform us of the return or exchange details. Include the "Receiver's Name," "Product Photos," and the reason for return or exchange. Also, provide your shipping address and contact number (For non-defective returns or exchanges, the buyer is responsible for round-trip shipping fees).

Log in here: https://www.monotete.com/users/sign_in

Step 2:

Send the product back (including any gifts, if applicable), and include your order name or order phone number for easy reference. Please label the package with "monotéte" for identification.

→ Taiwan Return Address: 1F, No. 172, Xindong Street, Miaoli City, Miaoli County, Taiwan.

→ Singapore and Malaysia Return Address: 120 Robinson Road #13-01 SINGAPORE.

GOLDEN SHEEP BRAND CAPITAL CO., LTD.
90404708